Customer Service

Shipping & DeliveryAll our deliveries are done by our 2 man professional delivery service. Once you have made an order, it will then be processed in our system. One of dispatch team will then call you a few days before delivery is due to arrange a suitable date and time with you. On the day of delivery the drivers will call you 1 hour before arrival. The delivery team will put the sofas into a room of your choice, unwrap and assemble. All customers in the Red Zone on the map in the delivery tab at the top of the homepage is FREE Delivery. All customers in the Grey Zone please call for a quote on 01325 488100.
Privacy & SecurityWhat we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Returns & CancellationsBecause we understand that ordering and paying for something like a sofa on the internet can be a risk, so we at iSofas are that confident on our sofas we giver you a 14 day money back guarantee. If you are not completely happy with your new sofas, you can contact us within 14 days of the delivery date and we will come and collect free of charge. You will be refunded the full amount once the sofa has arrived back at our warehouse and been checked that they are still in perfect condition. If the sofas are not in perfect condition, they will be a charge to you from us of what we think reflects the market value. Any failed delivery due to customer not measuring correctly will incur a £69 failed delivery charge.
OrderingWhen ordering your new sofa from iSofas you have two options. First option is to buy directly through the website and our secure checkout by paying via Paypal or Worldpay. The second option is to call one of our team on 01325 488100 to give you a helping hand.
Payment, Pricing & PromotionsWe accept payment via Paypal or worldpay through our online secure checkout. We also offer cash on delivery facility but require £100 deposit to secure the order then excess can be paid cash on delivery. All prices quoted on this website are correct at the time of issue, but management reserve the right to withdraw any promotions and prices are subject to status.
All deliveries which are required to be delivered to an address which is not the same as the payment address will be required to provide a utility bill copy to the payment registered address on delivery, dated within the last three months.
WarrantiesWe cover all our sofas with a 12 months manufacturers guarantee from the date of order. This 12 months guarantee covers only the original purchaser. It covers any defects in components, materials and workmanship. However your statuary rights as a UK customer are not affected. Our guarantee excludes damage caused by wear and tear, accidents, inappropriate use or care and repairs carried out by non iSofas agents. Any dye going onto the leather from customers cloths or materials will void warranty on the sofas. This is why we strongly recommend buying a leather maintenance kit from us when buying your new sofa.
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